Cancellation & refund policy

Cancel from Settings → Billing at any time. Your store stays live until the end of the period you have already paid for, then goes offline; the dashboard stays reachable for 90 days so you can export data. Downgrades take effect at the next cycle; upgrades take effect immediately and are pro-rated.

• Open orders must be fulfilled or refunded before closure completes.
• Your subdomain is released 30 days after the store goes offline.
• Custom domains are yours — repoint the DNS whenever you like.

Platform fees already deducted from settled orders are not refundable, since the order was processed. Raise a billing query within 60 days of the charge.

By default a shopper can cancel from the order page until you mark it packed. After dispatch, cancellation becomes a return. You can widen or narrow that window per store in Settings → Orders, and whatever you set is what the storefront shows at checkout.

Prepaid cancellations refund automatically to the original payment method. COD cancellations need no refund; the shipment is simply stopped.

You may cancel an order that is out of stock, mispriced, undeliverable to the pincode, or suspected fraudulent — with a reason recorded and a full refund issued the same day. Cancelling more than 5% of orders in a month puts the account under review, because it is the fastest way to lose shopper trust.

Every store must publish a return window; the platform default is 7 days from delivery for a wrong, damaged or defective item. Shoppers raise a return in the order page, you approve it, and a reverse pickup is scheduled with the courier.

Who pays return shipping is your call and is stated in your policy — dsauq charges you the courier's reverse-pickup fee either way.

You can mark categories as non-returnable at product level. These are commonly excluded, and shoppers see the exclusion on the product page before they buy:

We initiate on approval; the time to appear depends on the bank. Refunds are adjusted against your next settlement, and each one carries a reference number visible to both you and the shopper.

Every full or partial refund against a tax invoice generates a numbered credit note that reverses the CGST/SGST or IGST proportionately, referenced to the original invoice and included in your GSTR-1 export for the month the refund was issued. Partial refunds reverse tax only on the value refunded, and shipping charges reverse only when the whole order is returned.

If a shopper disputes a charge with their bank, we notify you and hold the amount from your settlement while the case runs. You have 7 days to supply proof of dispatch, delivery or communication. If the bank rules for the shopper, the amount plus the gateway's chargeback fee is deducted; if it rules for you, the hold is released in the next settlement.